This FAQ applies to AccountEdge for Windows
What does the message "Unable to Print While Processing Credit Card Transactions" mean?
You may have received this error for the following reasons:
- If you have the Sales preference, "Automatically Print Sales When They are Recorded" selected,
- If you have selected "Authorize on Record" when setting up credit card processing,
- If you have entered a new sale without having credit card information on file,
- If you have entered a sale with an amount in the Paid Today field and the method of payment is credit card, requiring authorization.
Once this error has occurred within a session, you will need to exit your company file and reopen and reopen the company file to access the Secure Credit Card window.
This message can be avoided by deselecting the preferences and print the transaction AFTER successfully processing the credit card transaction.
To deselect the preference, "Automatically Print Sales When They Are Recorded", go the Setup menu and select Preferences. Click the Sales tab and remove the check mark.
To deselect the Credit Card preference, go to the Setup menu and select Credit Card Processing. Click Set Up Credit Card Processing and remove the check mark proceeding "Send Credit Card Payments for Authorization Using the Record Button".