When sending invoices, purchase orders, statements, etc. via email, the personalized message to be included in the body of the email may be left off. The PDF of the invoice is attached but the personal message is not included in the body of the email. This has been affecting certain Mac Mail configurations on Intel based Macs running OS X 10.5. This has not affected all customers.
This is due to a known issue with Apple's Mac OS X Mail. Until this is resolved by Apple, a work around would be to setup the email account as a different type (POP, IMAP, Exchange, etc.) and use this account for sending emails from AccountEdge or FirstEdge. AccountEdge will use which ever email account is active at the time of sending. For example, when in Mail, if you click on a specific email accounts inbox, AccountEdge will send using that account. If you are previewing an email received in Mail, AccountEdge will use whichever account that email was received from to send it's email.
Missing Attachments on Emails Sent From AccountEdge
Some customers have reported that when signatures are used with an email account in Mac Mail that the emails sent from AccountEdge and AccountEdge Network Edition are stripped of the PDF attachment. At this point we believe it is related to an update to Mac OS X but have not yet been able to replicate the issue. If you are experiencing this problem, it is recommended that you remove the signature on the email account used for sending AccountEdge invoices, purchase orders, etc.